Returns & Exchanges
At NETUM, we stand behind the quality of our barcode scanners and POS peripherals with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we offer straightforward solutions for returns and exchanges to ensure your business operations remain uninterrupted.
Initiate a Request
Contact our technical support team or visit our online returns portal with your order number and the serial number of your device to begin the process.
Technical Assessment
Our experts will provide a brief remote assessment to determine if a firmware update or configuration change can resolve the issue before a physical return is required.
Secure Packaging
Once approved, place the device in its original packaging including all cables, manuals, and dongles to ensure the product is protected during transit.
Shipping and Refund
Affix the provided RMA label to your package and drop it off at any authorized carrier location; your refund or replacement will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing